Delivery & Returns

We offer next day delivery on all orders placed before 12pm Monday- Thursday to the UK mainland only.

Orders placed after 12pm or Friday-Sunday will take two days to be delivered. Our Frozen food is delivered in insulated boxes.

Our Shipping charges are £10.00 per box for frozen items. Our insulated boxes can hold up to 20kg of frozen items. As such a minimum order of 10 chubs or packs. You are welcome to add more products to your order to save on shipping. Orders over 20kg will require a second insulated box and will be charged an additional £10.00.

UK Mainland Delivery Costs

Raw4Pawz Frozen items

  • £10.00 per box (up to 20kg)
  • You can mix and match 454g and 1Kg packs in the same box.

e.g 40 x 454g packs

or 20 x 1Kg Packs
or a mix up to 20Kg in weight

All or frozen items are packed with care in insulated packaging for next-day delivery.

Free Click & Collect

We are based in Cheney Manor Industrial Estate, Swindon. If you prefer and local you can collect using or click and collect service. You will be notified via text or email when your order is ready for collection. We have ample parking for loading and one of our assistants will be on hand to load your car for you.

Returns and Refund Policy

At Raw4Pawz, we make every effort to ensure your raw feeds are delivered in good condition, using temperature controlled packaging, designed to maintain the integrity of your order.

Safe to Refreeze

It is safe to refreeze defrosted raw feeds as long as the meat is still cold to the touch. Our feeds are tested to remain frozen for over 30 hours in our insulated packaging. In the event your order arrives partially defrosted, but remains cold to the touch, it is safe to refreeze and use at a later date.

Defrosted Goods

Raw4Pawz do not automatically provide refunds for defrosted goods as long as the meat is still cold to the touch. However, we take every possible measure to ensure your order arrives fully frozen. Circumstances beyond our control can arise, such as delays in transit, which may result in your order arriving partially defrosted. As long as the goods are cold to the touch, it is safe to refreeze and no refund will be issued for the goods.

Delivery Timeframe and Condition

All goods are dispatched in temperature controlled packaging designed to ensure your goods arrive frozen. Our delivery partners provide accurate tracking information and delivery confirmations. We do not offer refunds for partially or fully defrosted goods that are delivered within 24 hours of leaving our shop. All delivery partners will have evidence of delivery times and photographic evidence showing the condition of the goods when they arrive at their destination.

Damaged or Spoiled Goods

In the unlikely event your order arrives damaged or spoiled we require photographic and video evidence of the issue. Please provide clear images of all affected goods together with the packaging within 6 hours of receiving your delivery. Our team will work with you to try and resolve the issue in a fair and appropriate manner.

We at Raw4Pawz thank you for your understanding and for choosing us as your dog food provider. Should you have any questions or need further advice regarding our policies, please do not hesitate to contact us via phone or email. We guarantee a swift response to all queries and are fully committed to provide you the best possible service.